Refund policy

Returns Policy – Dilutable Squash Products  

We want you to be delighted with your order. If something isn’t right, we’re here to help contact us immediately at sales@tovali.co.uk.

Customers may return unopened, unused bottles within 14 days of delivery. Because these are food products, we cannot accept returns of opened bottles or broken seals.

Return postage costs are the responsibility of the customer. We recommend using a tracked service and keeping proof of postage.

Faulty, Damaged or Incorrect Items If your order arrives damaged, faulty or not as described, please contact us within 48 hours with photos. Under UK consumer law, you have 30 days to reject faulty goods for a full refund.

How to Return Please arrange your return through by contacting customer service .sales@tovali.co.uk. Use the original outer packaging where possible.

Refunds Refunds for change‑of‑mind returns exclude delivery charges. Refunds for faulty items include delivery charges.

Returns will need to be sent to the following address: Tovali Soft Drinks Limited, Glanyrafon Road, Carmarthen SA31 3AR. 

Non‑Returnable Items Opened bottles, broken seals, items not stored correctly, or products past their best‑before date cannot be returned.

Thank you for choosing our squash drinks — we’re committed to manufacturing quality products and providing superb customer service.