Shipping policy
Tovali Soft Drinks Ltd
Website: www.Tovali.co.uk
Shipping Locations:
We ship to addresses within the UK only.
Shipping Methods and Carriers:
We use FedEx for our shipping.
Processing Time:
Orders will be processed within 2-3 business days before being despatched.
Shipping Rates:
We charge shipping on all orders, rates will be determined in line with box weightage and include VAT /Fuel surcharge.
Standard rates are:
- £7.85 for 0–15kg
- £12.85 for 15.1–25.6kg
- £17.85 for 25.7–34.4kg
- £22.85 for 34.5–50.8kg
- £27.85 for 50.9–63.6kg.
Prices effective from 08/06/26
For higher order quantities please use the Contact us button
Estimated Delivery Times:
Orders shipped via Fedex Economy or Priority and will typically arrive within 2-3 business days from the despatch date.
Order Tracking:
Once your order has been despatched, you will receive tracking information via email and/or SMS to the address and phone number provided at checkout.
Handling of Multiple Shipments:
All items from a single order will be shipped together in one shipment.
Shipping Restrictions:
There are no specific shipping restrictions at this time, please note that we DO NOT SHIP INTERNATIONALLY.
Lost, Damaged, or Delayed Shipments:
If your order is lost, damaged, or delayed, please contact our customer service team. We will assist you in resolving the issue, but we do not offer insurance on shipments.
Returns and Exchanges:
Please refer to our Returns and Exchanges policy for information on how shipping interacts with returns. Return shipping costs are the responsibility of the customer unless otherwise stated.
Contact Information:
If you have any questions or concerns about your shipment, please contact us at:
Email: sales@tovali.co.uk
Phone: 01267 237331