Shipping policy
Tovali Soft Drinks Ltd
Website: www.Tovali.co.uk
Shipping Locations:
We ship to addresses ONLY within the UK.
Shipping Methods and Carriers:
We use FedEx for our shipping.
Processing Time:
Our working week is Monday to Friday, customer orders will be picked within 48 hours of receipt and despatched via Fedex.
Estimated Delivery Times:
Orders shipped via Fedex Priority will typically arrive within 2-3 business days from the despatch date.
Shipping Rates:
We charge shipping on all orders, rates will be determined in line with box weightage and include VAT /Fuel surcharge.
Standard rates for weekday daily are:
- £7.85 for 0–15kg (1 box)
- £12.85 for 15.1–25.6kg (2 boxes)
- £17.85 for 25.7–38.2kg (3 boxes)
- £22.85 for 38.3 - 50.8kg (4 boxes)
- £27.85 for 51 - 63.6kg (5 boxes)
- £32.85 for 63.7 - 76.3kg (6 boxes)
Prices effective from 08/06/26
For 7+ boxes, please use the Contact us button as we will ensure we obtain the best shipping rate for you.
Order Tracking:
Once your order has been despatched, you will receive tracking information via email and/or SMS to the address and phone number provided at checkout.
Handling of Multiple Shipments:
All items from a single order will be shipped together in one shipment.
Shipping Restrictions:
We do not automatically ship to Scotland or the Isle of Wight, these locations incur increased charges, if you live in these locations and wish to source our products please contact us on sales@tovali.co.uk, we will look to find the best price to ship our products to you.
Lost, Damaged, or Delayed Shipments:
If your order is lost, damaged, or delayed, please contact our customer service team. We will assist you in resolving the issue, but we do not offer insurance on shipments.
Contact Information:
If you have any questions or concerns about your shipment, please contact us at:
Email: sales@tovali.co.uk
Phone: 01267 237331